Please review Naturally Wise’s shipping guidelines below, keeping them in mind when placing your order. Please contact us for anything that is not covered.

Thank you – Naturally Wise Customer Care Team

Shipping Accuracy 

Please check the details of your shipping address carefully!

We cannot guarantee the condition of the package if the delivery service has to reroute.

Your order will be sent to the address provided by you on the website checkout page or via phone communication..

Orders are sent Monday to Fridays excluding public holidays

Refunds and Replacements 

If you receive the wrong product or if the product is faulty please contact us immediately & return the product to us within one week of receiving it. We will endeavour to supply the correct product or refund monies paid by you.

We reserve the right to limit refunds and replacements.

Ordering Policy 

Orders can be placed over the phone from 9am to 5pm  Monday – Friday, except public holidays or 24 hours 7 days a week via the website www.naturallywse.com.au. We do not accept order information via email.

Cancellation policy or change of order policy

Change to your order including cancellations of your order must be communicated to us before 1pm on  the same business day. We cannot guarantee the change or cancellation of your order if it is outside of this time frame.